Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are looking for a Senior Network Engineer. We are looking for an experienced network operations engineer to join our service delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing systems and infrastructure. The network operations engineer will assist with the overall availability and performance of Zoom’s production services against SLA and is expected to be ready to respond in case of issues to reduce service degradation or downtime.
Optimize reliability, performance, supportability and security of Zoom’s infrastructure.
Ensure production environments and data centers are equipped with proper level of resources and are designed correctly to scale per business needs.
Participate in and review testing procedures for change and configuration management in production environments.
Provide technical input in reviewing architecture, policies and procedures to ensure that security, backup, fail-over, alerting and disaster recovery mechanisms are in place.
Act as escalation point between service delivery/support team and engineering to help identify and troubleshoot service problems.
Analyze and resolve video infrastructure faults and undertake routine preventative measures as well as kick off new initiatives to avoid service degradation's.
Identify and assist in implementing monitoring to ensure health, performance and security of Zoom’s production and non-production cloud infrastructure.
Plan automated backups and fail-over configurations.
Develop capacity plans for new and existing video infrastructure.
Work closely with software engineers to implement new data center technologies.
Strong knowledge of Internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS.
7-10+ years of experience as a Network Operations Engineer, preferably for a cloud or service provider with large scale network.
Proficiency with Juniper and Arista required
Prefer experience Cisco CLI
Adept at working with vendors for appliances and peering.
Linux administration including scripting.
Network engineering and security proficiency around firewalls and VPNs.
Excellent problem solving skills.
University degree in Computer Science or related subject.