Logo Zoom Video Communications, Inc.

Specialist Sales Operations Analyst

About the Employer | www.zoom.us
Annual Salary

Job Description

Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom's Workstyles
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

What You Will be Responsible for
  • Streamlining and optimizing the sales process-responsible to pinpoint areas for improvement in the sales process that can increase velocity and close rate. Includes project managing special projects / sales programs. Monitoring completion of deliverables and implementation of priority projects.
  • Implementing and managing sales automation tools - Ensure the sales team has the tools they need to succeed by evaluating usage and capability of the tools currently in use. (TCO, Proposals, Demo, etc.)
  • Business partner to sales leadership to develop organizational goals - responsible to work with sales leaders to provide data-driven input on future organizational goals and manage progress through monthly, quarterly and yearly business reviews.
  • Managing projects, developing project plans, and monitoring performance.
  • Creating, documenting, updating, implementing and maintaining all relevant sales processes and procedures.
  • Serving as a liaison between stakeholders and users across sales, finance, data sciences and any other teams that support data and reporting

Who You Are
  • Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights
  • Experience with cross functional project execution, and continually driven to improve performance
  • Show excellent communication and presentation skills with ability to communicate /translate complex concepts to non-technical audiences
  • Look for innovation in all that you do, but also operate in the detail of a given process
  • Proven ability to work in a dynamic work environment with shifting priorities
  • Comfortable with ambiguity, and creating analysis for business scenarios that aren’t clearly defined upfront and require iterative problem solving approaches with client groups
What Makes You Qualified

  • A bachelor’s degree in business or related field or an MBA.
  • A minimum of 5-8 years experience in sales operations and business analysis or a related field.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent documentation skills.
  • Fundamental analytical and conceptual thinking skills.
  • Experience creating detailed reports and giving presentations.
  • 5-8+ years of related sales operations experience
  • Background in SaaS or a recurring customer subscription model company a plus
  • Experience using CRM Software, BI Tools and Google Applications
  • A strong sense of urgency and ability to work in a fast paced environment with sound business judgment and a focus on problem solving
  • Exceptional communication skills including ability to communicate new concepts when interfacing with Business Leaders
  • Effectively manages many priorities across the organization and adjust as priorities change
  • Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making
  • Experience with business analysis tools such as Domo, Tableau, SQL, Excel, Power BI
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click
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Employee Ratings Zoom Video Communications, Inc.

  • Based on full-time and part-time employees only, with 1034 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Great company Sales Manager, SMB

    2022-06-28 12:30:47.67

    Leadership who wants to do the right thing

    Going public has meant less transparency and more focus on profitability, which means some functions like CX decrease in quality and investment