Logo Walmart Call Center

Work At Home CSR Bilingual (Spanish/English)

About the Employer | https://careers.walmart.com
Annual Salary

Job Description

  • Please note, this position is a bilingual (Spanish/English) position.
  • Requires knowledge of principles and techniques of customer communication.. Application and allocation of business communication styles/techniques .Communication styles/norms through different interaction channels. To be able to Listens to customers, understands, processes, and prioritizes customer needs, then provides solutions. Demonstrates an ability to speak, write, and present clearly.Seeks help to understand company protocols for communicating with different types of customers. Applies the concept of customer analysis to deliver relevant communications.
  • Requires knowledge of day-to-day activities performed in customer care service operations. Ticketing systems and other tools used to handle customer requests. Escalation matrices. Customer request process life cycles. To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed. Supports customers with live contact-related questions, restricted account actions, concessions approvals, and other operational support and performs research as needed. Documents routine workflows, resource requirements, dependencies, and criticalities. Responds to incoming specialty processes, escalated issues, and support requests by monitoring incoming requests. Escalates systemic issues using available tools (for example, Gemba, Leadership, JIRA).
  • Requires knowledge of problem-solving methodologies and tools. Precedence and use cases for business problems. Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To be able to carry out the responsibilities with minimal guidance, uses fact-finding techniques and diagnostic tools to identify and break down business problems related to contact center operations. Suggests alternative approaches/solutions based on internal and external benchmarking. Communicates horizontally and vertically within the contact center to investigate and solve contact center issues. Anticipates roadblocks and generates creative workarounds.
  • Requires knowledge of customer service practices. Standard operating procedures and defined processes. Standard reporting tools and techniques. Performance metrics. Industry trends. Process improvement techniques. To be able to carry out the responsibilities with guidance, implements process improvement plans by driving the improvement of existing contact center processes and escalating existing issues. Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis. With guidance, reviews key metrics to support root cause identification and create solutions.
  • Requires knowledge of features of products and services offered by Walmart. Utility of the products offered to customers. Product and service substitutes. To be able to describes how Walmart products and services fit within the organization. Identifies how customers use the products and services offered by Walmart. Identifies Walmart's flagship products and services. Describes the major functions, features, and capabilities of products and services. Informs customers of promotions, offers, and discounts.
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Required)

Work Location: One location

Employee Ratings Walmart Call Center

  • Based on full-time and part-time employees only, with 99155 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Excellent Experience Call Center Representative

    2022-01-25 01:46:58.837

    The Walmart Effect also has its positive benefits; it can curb inflation and help to keep employee productivity at an optimum level. The chain of stores can also save consumers billions of dollars but may also reduce wages and competition in an area.

    Strict Price Requirements. Walmart is committed to offering consumers the lowest price possible for products on its marketplace. ... Lower Profit Margins. ... Smaller Audience of Shoppers. ... Limited Fulfillment Services. ... Potential Listing Issues