Logo US Department Of The Interior

Dispatcher (Public Safety)

About the Employer | www.doi.gov
Annual Salary

Job Description

    Duties

    Summary



    This position is located in Everglades National Park, in the Communications Division.


    Open to the first 100 applicants or until 06/02/2020 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.


    Responsibilities

    Operates as an emergency call taker and law enforcement dispatcher at the South Florida Regional Communication Center. The South Florida Regional Communication Center handles all emergency and law enforcement traffic for Everglades National Park, Biscayne National Park, Dry Tortugas National Park and Big Cypress National Preserve. The center operates 24 hours a day and 7 days a week, even during emergencies such as hurricanes. Operators must work weekends, overtime, and overnight shifts. Shifts and days off are subject to change.

    • Works as an emergency call taker, handling a high volume of telephone calls while recording information, determining priority, perform caller interrogation and relaying information to the proper personnel.
    • Coordinates rescue, ambulance, helicopter operations of various agencies with National Park Service personnel.
    • Accesses multiple law enforcement databases and programs, providing technical advice, assistance, support and information to law enforcement staff.
    • Operates a multi-channel/multi-resource radio communications system; Computer Aided Dispatch (CAD) system; and an interstate/local teletype system.
    • Makes decisions under stressful conditions without time to reflect on possible alternatives.
    • Prepares daily logs, reports and memorandums relating to communication center's activities.
    • Properly documents and records reports that establish proof and relevancy of facts.
    • Monitors NPS staff and researchers field and float plans.
    • Operates as a backup wildland fire dispatcher, providing flight following services and record keeping.

    Position requires weekend/night/holiday/overtime work. Days off and shift rotations may change. Position does not require a uniform, but must adhere to agency dress code for non uniformed personnel. If selected for the position, the incumbent may be required to travel for up to four weeks during the first two years of employment for initial agency training.

    Duties will be developmental in nature when filled below the full performance level.

    Promotion to the full performance level is neither guaranteed nor implied and will be based

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    6

  • Job family (Series)

    2151 Dispatching

  • Requirements

    Requirements

    Conditions of Employment

    • U.S. Citizenship required.
    • Appointment subject to background investigation and favorable adjudication.
    • Meet Selective Service Registration Act requirement for males.
    • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
    • You must possess a valid State driver's license.
    • You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
    • You may be required to work evenings, weekends, holidays, and overtime.
    • This position has a full time work schedule.
    • If you are a new employee in the Federal government, you will be required to complete a one-year probationary period.
    • You may be required to travel overnight away from home up to 1 to 3 nights per month. You must obtain a government charge card for travel purposes.
    • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
    • Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

    Qualifications

    All qualifications must be met by the closing date of this announcement-06/02/2020-unless otherwise stated in this vacancy announcement.

    Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.


    To qualify for this position at the GS-05 or GS-06 grade level, you must possess at least of the following minimum qualifications by close of the announcement:

    For GS-05 EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: performing clerical work in direct support of the emergency communications center; assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire); monitoring and/or responding to emergency and/or law enforcement radio communications and; assisting with answering 9 11 calls using emergency reporting systems. You must include hours per week worked.
    -OR-
    EDUCATION: Successful completion of at least 4 full years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. You must include transcripts.
    -OR-
    Successful completion of a combination of education and experience as described above. You must include transcripts.

    For GS-06 EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: performing clerical work in direct support of the emergency communications center; assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire); monitoring and/or responding to emergency and/or law enforcement radio communications and; assisting with answering 9 11 calls using emergency reporting systems. You must include hours per week worked.

    Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education

    To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

    If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

    Additional information

    This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

    Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee", meaning he/she is required to work holidays, weekends, shifts, rotating shifts, mandatory overtime, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies.

    Position is sedentary with high amounts of stress. Incumbent Is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a-time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work ls of an emergency nature and is emotionally stressful. Incumbent must possess, manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

    Working Conditions: The work is normally performed in a well lighted and temperature controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. The incumbent may be assigned to accompany field law enforcement personnel in patrol vehicles to learn agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the Center unless relieved by another dispatcher.

    The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.


    The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.

    If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

    Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

    • Best Qualified- applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
    • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
    • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
    You will be evaluated on the following competencies:
    • Applies Technology to Tasks
    • Organizational Awareness
    • Technical Competence
    • Writing

    Background checks and security clearance

    Security clearance

    Confidential

    Drug test required

    No

    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process

    Credentialing

  • Required Documents

    Required Documents

    The following documents are required and must be submitted by 11:59 PM (EST) on 06/02/2020:

    • Resumewhich includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.
    • A complete Occupational Questionnaire
    • Other Supporting Documents, if applicable, such as:
      • Veterans Preference Documentation:
        • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
        • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
        • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
    • Documentation that you meet Selective Factors.
    • College transcripts, if qualifying based on education.
    • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
    Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Career transition (CTAP, ICTAP, RPL) The public

Location

Sponsored by