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RN/Telehealth Triage

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  • UPMC
  • Williamsport, PA
  • Verified
Annual Salary

Job Description

Description

Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.

Responsibilities:

  • Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
  • Provides healthcare recommendations based on assessment of patient needs using approved protocols.
  • Processes prescription refills
  • Know and follow all organizational/departmental policies/procedures
  • Assesses patients by eliciting a focused health history.
  • Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician, and takes verbal orders.
  • Assists with statistical data collection
  • Assume responsibility for personal development and education.
  • Provides healthcare information to patients through telecommunications media using the nursing process.
  • Communicates with other departments and pharmacies regarding patient needs, as necessary.
  • Orders labs/testing and schedules appointments with the office as needed.
  • Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC. Provide the best C.A.R.E. for our patients no matter what.
  • Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high-quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors, or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.

Qualifications

  • Certificate in Nursing required.
  • 3 years of experience as a Staff RN required.

Licensure, Certifications, and Clearances:

  • Registered Nurse licensure in the Commonwealth of Pennsylvania required
  • Cardiopulmonary Resuscitation (CPR)
  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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