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Manager - Operations Control

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Annual Salary

Job Description

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job overview and responsibilities

The Assistant Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers/problem solvers within a given area of responsibility (a pod of approximately 10-20 gates)

  • Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC and staffing
  • Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
  • Create hub gating plans that meet operational, customer and employee needs and adapt them as needed to dynamic changes in the operational environment
  • Maintain thorough situational awareness about any events that may impact gating and parking plans
  • Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
  • Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
  • Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
  • Responsible for supporting the station safety culture through strategic communication and engagement
  • Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
  • Responsible for coordinating analysis and communication of field conditions during irregular operations
  • Responsible for partnering with local station and Network Planning in developing future flight schedules

The salary for this position is $67,000 - $92,000 dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Bonus eligible: yes

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

  • Bachelor’s degree or 2+ years of aviation experience
  • Education and/or Professional experience demonstrating an ability for strategic planning, analytical thinking, goal-directed leadership and service-orientated performance
  • Able to consistently lead in both controlled and uncontrolled environments while making educated decisions based on the Voice of the Customer and Voice of the Business
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Must be able to Maintain a Ground Security Coordinator Certification
  • MBA
  • Previous Station Operations Control experience
  • Skilled in use of MS Word, Excel, Powerpoint, Spotfire and Sharepoint
  • Ability to assume the duties of Manager- Station Operations Control on a temporary basis as required
  • Previous Analytical, Project Management, Six Sigma or Lean background

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Employee Ratings United Airlines Inc.

  • Based on full-time and part-time employees only, with 214 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Great Company Manager

    2016-06-24 14:02:58.45

    Great people in a team work environment, Company takes care of employees, very motivated people, great Company to work for.

    As any Airline, there is a lot of stress with the operation, operation during winter can be very hard with lots of weather incidents.