Logo The UPS Store #3403

Customer Service Representative - Part-time

About the Employer
Annual Salary

Job Description

JOB DESCRIPTION
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
QUALIFICATIONS
  • High school diploma or GED required
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Detail oriented, organized, and able to multi-task
  • Able to lift 50+ pounds on a daily basis
  • Strong computer skills, including Micorosoft Office. Adobe Suites a plus.
BENEFITS
  • Employee Discounts
  • Uniforms Provided
  • Daytime Hours (up to approximately 7:00pm)


Posted
January 24, 2021




Employment Type
Part-time




Compensation
10.00




Company
The UPS Store




Location
17460 IH-35 N, Ste. 430
Schertz, TX 78154
US

Employee Ratings The UPS Store #3403

  • Based on full-time and part-time employees only, with reviewers

    Overall Rating

    Career Opportunities
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    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.