Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly, to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
The Executive Support Specialist, reporting to the Senior Manager of Executive and Event Support within the IT organization, is a role that will provide white-glove technical support to our executive customers. You will be part of a dedicated executive support team that provides high-quality service, consistent messaging, and dynamic support to our executive customers. You are an expert that drives issue resolutions and provides strong customer focus to enable a seamless experience for our executive customers on a day-to-day basis, as well as at high-profile events. This role requires that you have outstanding communication, problem-solving skills, and the ability to adjust to changing priorities. You will use your experience to provide a pleasant customer support experience that values executives' time and provides the right solutions at the right time to exceed expectations.
You will need to be a self-starter that can take ownership, prioritize, and handle various tasks simultaneously while maintaining a positive demeanor. In addition, strong verbal communication and written documentation skills are a must for this role for promoting ideas throughout the business to both technical and non-technical partners.
Preferred Knowledge and Experience:
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.