Customer Experience Manager - Fully Remote

About the Employer | www.softbankrobotics.com
Annual Salary

Job Description


At SoftBank, we make robotics personal. We believe the future of work lies in robotics, with the potential to make our lives more productive, meaningful, and filled with joy, excitement, and wonder. It all starts with the right technology, enhancing how robots learn, interact, and connect with people.

Elevating humanity through robotics:At SoftBank Robotics, we’re committed to leveraging collaborative robotics to elevate human work. Our robots are designed to help. We’re here to make sure they help the right way, enriching the human experience - how we work, how we learn, how we connect, and how we grow.

The Customer Experience Manager role is responsible for the successful adoption and growth of commercial robotic programs, through the use of an enterprise change management framework and data analytics.

This role is responsible for the successful adoption and growth of commercial robotic programs, through the use of an enterprise change management framework and data analytics.

You will become an industry expert in automation, serving as a consultant for our customers and curating best practices to allow for continuous improvement in our robotics program. As our products exist in a physical environment, travel to conduct customer on-sites is expected on the order of 2-3 short trips on a monthly basis.

This role is remote and can work from anywhere in the US. Our offices are located in San Francisco, CA and Boston, MA.


Experience / Skills:

  • Minimum 5 years previous experience in a consultative role for technology implementations or direct role in customer success or customer experience
  • Experience in the following areas: high-tech software, services, and or hardware
  • Proven track record of becoming a trusted subject matter expert in previous roles
  • Excellent project management skills; ability to gather new requirements, organize around business priorities, and deliver on deadlines
  • Proficient, detail-oriented, and creative in the development of customer presentations in MS and Google
  • Exceptional written and oral communication and strong organizational skills
  • Skilled at delivering high-energy training sessions for clients
  • Can provide coaching and guidance for clients on performance, risk, and KPI achievement
  • Critical thinker with the ability to use data to tell story and make thoughtful recommendations
  • Willingness to take on additional projects and responsibilities as needed
  • Ability to work independently to identify problems early and explore possible solutions. Thrive in a high performance, fast-paced, entrepreneurial environment
  • History of driving outcomes through cross-functional work with key stakeholders and contributing to a positive team environment
  • Sales/renewal experience a plus


  • Bachelor's Degree or Equivalent in Business, Liberal Arts, or Technology

SoftBank Robotics America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


  • Based on full-time and part-time employees only, with 115 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Great place to work and learn Product

    2019-07-25 11:04:22.97

    You can create your own path no matter what the role you are in. Everyone is friendly and they will do the best they can to make sure you learning and having the best experience.

    I didn't have any.