Logo Snell Heating & Air Conditioning

Dispatcher

About the Employer | www.snellheatingandair.com
Annual Salary

Job Description

Snell has built a reputation for outstanding service, exceptional quality, and unmatched reliability for the past 49 years. We are known to offer our customers a wide selection of services, products, and home comfort solutions along with the most knowledgeable and professional technicians in the industry. We are currently looking for a skilled Dispatcher to join our team!

Snell Offers:

· Competitive Hourly Compensation

· Fantastic Benefits

· Opportunity for Career Growth

· Continued Training and Development

· Family Environment

Primary Job Function:

Maintain the Service Technicians, and Plumbers’ daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers. Provide accounting with maintenance contract billing information.

Daily Duties:

· Coordinate scheduled calls

· Receive emergency and non-emergency calls

· Dispatch Service Technicians, one call at a time

· Maintain the dispatch board/schedule

· Monitor the route and status of technicians to coordinate and prioritize their schedule

· Prioritizing calls according to urgency and importance

· Forecast workload 2-3 days out

· Provide technicians with information about orders, traffic, obstacles, and requirements

· Forward list of parts needed by a technician to the parts department

· Confirm all calls for the following day

Requirements:

· Proven experience as dispatcher or relevant position

· Tech-savvy with knowledge of relevant methods (CAD)

· Fast typing with experience in data entry

· Knowledge of procedures and guideline for emergency situations

· Proficient in English (oral and written)

· Outstanding organizational and multitasking abilities

· Active listener with excellent communication skills

· Sound judgment and critical thinking

· High school diploma

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Experience:

  • HVAC: 2 years (Preferred)
  • Dispatching: 3 years (Preferred)
  • Customer Service: 3 years (Required)

Schedule:

  • Monday to Friday

Work Remotely:

  • No

Location

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