Logo Silverton

Front Desk Agent

About the Employer | www.silvertoncasino.com
Annual Salary

Job Description

General Summary of Job Duties

Primary: The Silverton Casino Hotel Front Desk Agent is to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check in and check out of guest, must be able to handle guest lines, answering phones and assisting with guest questions/complaints. Ideal candidates will have exceptional customer service skills and be able to multitask effectively. Candidates will also exhibit a professional yet personable attitude that our guest will always remember. General office experience and typing skills are required.

Secondary: As needed, handle all incoming reservation calls with efficiency and professionalism; be able to make reservations, cancellations, and answer questions on rates, hotel facilities, services, and special promotions, and help PBX assisting in telecommunications functions and in maintaining departmental logs. Front Desk agents are also responsible to provide service for the gift shop; responsibilities would include maintaining tobacco and some sundries. Also knowing how to make players club cards for existing and new members.

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to Silverton Values.
  • Check for proper identification of a guest appearing to be under the age of 35 years old.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Responsible for checking in and out of guest.
  • May resolve complaints, problems, or other situations.
  • Communicate well with other departments to help assure the guest enjoy their stay
  • Display an image of friendliness and accessibility to our guests
  • Such other job related duties might be assigned by instruction from management.
  • Always maintain a positive attitude.
  • Always ready to help our guests and our team members.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Managers.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance to all scheduled shifts is considered an essential function of the job.
  • Arriving on time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Values:

  • Character – Always do the right thing and treat everyone with dignity and respect.
  • Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
  • Excellence- Challenge acceptable and be exceptional.
  • Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
  • Courage – Champion today for a better tomorrow.

Skills, Education & Other Requirements

  • 6 months Hotel Experience

Required Work Cards

  • Identification that establishes identity
  • Identification that establishes the right to work in the United States
  • Health Card
  • TAM Card

Machinery, Work Equipment, Programs, Software, Hardware Used

  • Knowledge of Front desk Operations, and Guest Services, Gift Shop, Room Reservations, PBX and Players Club.
  • Basic math and spelling skills
  • Ability to demonstrate good organizational skills.
  • This position requires sufficient experience, education and job knowledge to meet current business needs
  • HIS/AS400, Windows 95, 98, 2000, Microsoft Office 97 and 2000, Excel, Micros, Super Playmate
  • HOTSOS
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Employee Ratings Silverton

  • Based on full-time and part-time employees only, with 32 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Valet parking, Sercurity Delta Global Service

    2018-07-05 15:34:01.323

    Reliable, good communication, hard work, team work, and safety

    Resolve issues, have a plan, be responsible, work hard, trust in yourself