General Summary of Job Duties
Primary: The Silverton Casino Hotel Front Desk Agent is to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check in and check out of guest, must be able to handle guest lines, answering phones and assisting with guest questions/complaints. Ideal candidates will have exceptional customer service skills and be able to multitask effectively. Candidates will also exhibit a professional yet personable attitude that our guest will always remember. General office experience and typing skills are required.
Secondary: As needed, handle all incoming reservation calls with efficiency and professionalism; be able to make reservations, cancellations, and answer questions on rates, hotel facilities, services, and special promotions, and help PBX assisting in telecommunications functions and in maintaining departmental logs. Front Desk agents are also responsible to provide service for the gift shop; responsibilities would include maintaining tobacco and some sundries. Also knowing how to make players club cards for existing and new members.
Principle Responsibilities and Duties
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following Silverton Values:
Skills, Education & Other Requirements
Required Work Cards
Machinery, Work Equipment, Programs, Software, Hardware Used