Logo Sentara Healthcare

CSR I

About the Employer | www.sentara.com
Annual Salary

Job Description

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
  • High School Grad or Equivalent
  • Healthcare 1 year
  • Active Learning
  • Active Listening
  • Communication
  • Coordination
  • Mathematics
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Technology/Computer
  • Time Management
  • Writing

Employee Ratings Sentara Healthcare

  • Based on full-time and part-time employees only, with 620 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.