Logo Revolutions, Inc.

Customer Service Representative

About the Employer | www.revolutions-inc.com
Annual Salary

Job Description

Revolutions, Inc. develops and manages successful and rapidly growing retail internet companies. Our flagship Web site is SpinLife.com, the largest internet retailer of wheelchairs, scooters, lift chairs and other home medical equipment. We’re committed to ensuring the highest quality customer experience, and are proud of the reputation we’ve earned for great service to our customers and manufacturer partners and for a rewarding working environment.

Our rapid growth has created opportunities for talented and energetic Customer Service Representatives. Reporting to the Director of Customer Service, the Customer Service Representative’s responsibilities include:

  • Answering incoming calls from customers, and providing patient and friendly support.
  • Following up on Medicate and Insurance billing paperwork and requests.
  • Focusing on building a long-term relationship with the customer by creatively solving problems while presenting a pleasant and supportive demeanor.
  • Working closely with our vendor partners to insure that the appropriate equipment is ordered and delivered in a timely manner.
  • Diagnosing technical challenges and redirecting the call to appropriate support staff.
  • Providing timely, accurate, and friendly communications via phone, email and live online chat.
  • Being an advocate for our customers while making good business decisions.

Required qualifications

  • Excellent phone and written communication skills,
  • Medicare or Insurance billing experience or knowledge
  • Experience and comfort in navigating the Internet.
  • Ability to adapt well to change and multi-task effectively.

Preferred Qualifications * GED or Equivalent

Job Types: Part-time, Full-time

Pay: $18.50 - $21.91 per hour

Schedule:

  • Monday to Friday

Work Location: One location

Employee Ratings Revolutions, Inc.

  • Based on full-time and part-time employees only, with 8 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Wonderful Company Senior Applications Developer

    2021-09-15 12:25:54.617

    The IT management was excellent to work for. I enjoyed my 4 years there and it was a difficult decision to leave for another opportunity. My management was very supportive and the office staff was always pleasant. The company always strived to serve the customer and our customers were almost always suffering in some way and needed the products we sold.

    With any job there are challenges and some departments were more challenging than others. Marketing always is changing direction so it was hard to hold focus on some projects. If you are adaptable and do not fear change then it was just a part of the culture and you roll with the punches.