Performance Measurement: Progress will be measured through regular performance appraisals. The appraisal process includes being evaluated against TA shared objectives and other objectives agreed upon with your supervisor. Following is an overview of the TA shared objectives. The objectives are defined more fully in the Customer Service Attendant Regular Key Performance Standards. Achieving success in each of the areas requires not only reaching the target, but effectively balancing all the requirements detailed in the Operation Manuals.

Employee Safety:Measures the employee's adherence to safety regulations as well as his/her conscientiousness at identifying safety concerns and taking corrective action.

Target:Safety targets established by HO -Measurement Source: Safety incidents involving employees

Quality of Individual:Measures how successfully the employee completes training and applies training on the job, as well as how well they communicate with customers and their managerTarget: Network targets Measurement Source: Training record; inspections

Administration:Measures how well the manager maintains proper documentation.Target: 100% compliance Measurement Source: Location/HO standards

Customer Safety:Measures the emphasis on customer safety and the customer safety record.Target:Safety targets established by HO Measurement Source: Safety incidents involving customers

Service/Quality:Measures how fast, friendly, and accurately service is provided to each customer.Target:Targets developed by location management plan Measurement Source: Customer feedback; performance reviews

Customer Care (Atmosphere):Measures the quality of the customer's surroundings, as well as the employee's own dress and personal hygiene.Target:QSC; dress standards Measurement Source: Inspections; customer feedback; performance reviews; comment cards

Education and Experience Requirements:

• Meets minimum state age requirements and labor regulations.
• Able to learn light maintenance work.
• Satisfactory work record.
• Able to work unsupervised.
• Must Consent and pass MVR check
  
  
  

Physical Requirements:

Must be able to:

• Lift and carry cases of merchandise such as motor oil, soft drinks, ice bags, groceries, etc. (up to an approximate weight of 50 pounds with or without an accommodation).
• Frequently bend, stoop and reach. Must be able to use arms above head/shoulder level.
• Climb a ladder or step-up to reach supplies stored in overhead areas.
• Stand/walk for shifts up to eight hours (short breaks are provided throughout the shift).
• Requires good vision, hand coordination, fine motor skills and manual dexterity.
• Perform maintenance duties; cleaning windows, mopping floors, painting, cleaning restroom facilities, etc. Requires strength in upper extremities and torso to perform these physical tasks.
• Aid and assist customers at finding and reaching desired products, when necessaryincluding providing special assistance to handicapped customers.
• Reach out and bend to operate all safety equipment, i.e., emergency cut-off switch, fire extinguisher, etc.
• Operate TA owned motor vehicle as a Lot Truck, Golf Cart or ATV
• Read and write.
• Communicate effectively with customers and employees.
• Work alone and physically capable of summoning personal assistance during all medical emergencies.

Brand: Petro Stopping Centers
Address: 162 Luyben Hills Road Kingston Springs, TN - 37082
Property Description: Petro349 Kingston Springs, TN Petro2
Property Number: 0349