Purpose: Assists Professional Drivers who utilize our Reserve-it parking program with arrival, parking and general information all while displaying the Daymaker culture.Uniform & Appearance:
Works in conjunction with General/Assistant Manager to identify personal development targets. Takes steps to achieve personal development targets.
Performance Measurement: Progress will be measured through regular performance appraisals. The appraisal process includes being evaluated against TA shared objectives and other objectives agreed upon with your supervisor. Following is an overview of the TA shared objectives. The objectives are defined more fully in the Customer Service Attendant Regular Key Performance Standards. Achieving success in each of the areas requires not only reaching the target, but effectively balancing all the requirements detailed in the Operation Manuals.
Employee Safety:Measures the employee's adherence to safety regulations as well as his/her conscientiousness at identifying safety concerns and taking corrective action.
Target:Safety targets established by HO -Measurement Source: Safety incidents involving employees
Quality of Individual:Measures how successfully the employee completes training and applies training on the job, as well as how well they communicate with customers and their managerTarget: Network targets Measurement Source: Training record; inspections
Administration:Measures how well the manager maintains proper documentation.Target: 100% compliance Measurement Source: Location/HO standards
Customer Safety:Measures the emphasis on customer safety and the customer safety record.Target:Safety targets established by HO Measurement Source: Safety incidents involving customers
Service/Quality:Measures how fast, friendly, and accurately service is provided to each customer.Target:Targets developed by location management plan Measurement Source: Customer feedback; performance reviews
Customer Care (Atmosphere):Measures the quality of the customer's surroundings, as well as the employee's own dress and personal hygiene.Target:QSC; dress standards Measurement Source: Inspections; customer feedback; performance reviews; comment cards
Education and Experience Requirements:
Must be able to: