Job Title: Front Office Manager

Job description

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest services and registration (check-in/check-out), oversees security services, as well as overnight front desk personnel, room inventory and availability in conjunction with Revenue Manager, collaborate with Reservations Department, guest service standards and initiatives, product quality, cost controls, and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company Brand standards

Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies

and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview, and train team members

Experience with Budget, Labor Cost, and Profit.

Ability to upsell

What are we looking for?

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

Hospitality - We're passionate about delivering exceptional guest experiences.

A+ Hilton Management Experience

Minimum of 3-4 Years Hilton Management Experience

OnQ

InnRoad- PMS and POS

Microsoft Office (Excel, Word, Outlook, etc.), Acrobat PDF

**** Open work availability (including Holidays and weekends) according to business needs.****

Benefits:Medical, Dental, Vision, Paid Vacation, and Employee Perks

Status:Full Time

Brand: Pala Mesa Resort
Address: 2001 Old Highway 395 Fallbrook, CA - 92028
Property Description: 1 - Pala Mesa Resort Inc
Property Number: 1