Job Title: Front Office Manager
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all Front Office operations to include, but not limited to, guest services and registration (check-in/check-out), oversees security services, as well as overnight front desk personnel, room inventory and availability in conjunction with Revenue Manager, collaborate with Reservations Department, guest service standards and initiatives, product quality, cost controls, and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company Brand standards
Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies
and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview, and train team members
Experience with Budget, Labor Cost, and Profit.
Ability to upsell
What are we looking for?
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Hospitality - We're passionate about delivering exceptional guest experiences.
A+ Hilton Management Experience
Minimum of 3-4 Years Hilton Management Experience
InnRoad- PMS and POS
Microsoft Office (Excel, Word, Outlook, etc.), Acrobat PDF
**** Open work availability (including Holidays and weekends) according to business needs.****
Benefits:Medical, Dental, Vision, Paid Vacation, and Employee Perks