Logo Outrigger Hospitality Group

Specialty Reservations Host

About the Employer | www.outrigger.com
Annual Salary

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

WORK FROM HOME

*Must be a Colorado resident.

Who we are:

For more than 70 years, Outrigger Hotels and Resorts has charted a voyage of discovery – expanding from Hawai‘i to premier resort destinations including Fiji and Mauritius. Outrigger’s multi-branded portfolio includes Outrigger® Resorts, OHANA Hotels by Outrigger®, Hawaii Vacation Condos by Outrigger®, Kapalua Villas Maui and its newest addition, Honua Kai Resort & Spa Maui, while also managing select properties from top international hotel brands including Embassy Suites®, Best Western® and Hilton Grand Vacations®.
Join us as we journey to be The Premier Beach Resort brand in the World.

Outrigger Marketing, Inc. (OMI), located in the Denver Metro area, is the Global (Virtual) Contact Reservations Center for Outrigger Hospitality Group, a Hawaii based company.

Who we’re looking for:

The Specialty Reservations Host is responsible for supporting the daily operations of the Specialty Reservations department, including, but not limited to, answering guest interactions (e-mail and calls), handling escalated issues as well as handling, researching and resolving booking issues, while providing the guest with a 4 Keys Guest Experience. The Host must provide a world-class customer experience by following customer service guidelines to exceed customer expectations. In addition, the position the Host must meet or exceed department Key Performance Indicator’s and maintaining efficient operational standards with a high degree of accuracy. Specialty Reservations will include Wholesale, Group Reservations, VIP/Comp, Condo Owner, Outrigger Business Connection, and others as determined.

  • Ability to visit the Denver Metro area periodically for technical support needs (e.g. 2-3 monthly) and for in-person team meetings (e.g., quarterly)
  • Ability to work on a computer for long periods of time
  • Be flexible with work schedule – weekends, holidays and evenings may be required

What’s in it for you:

  • Starts at $17.00 per hour based upon experience
  • Work from the convenience and security of your home – eliminate cost, time and stress of a daily commute
  • Paid Training, Computer and workstation equipment provided
  • Comprehensive Health Plan benefits that includes Medical, Prescription Drugs, Dental and Vision coverage with minimal out-of-pocket costs for employees
  • Vacation and Holiday Pay
  • Employee Discounts
  • 401(k)
  • Flex Spending Accounts
  • Short-Term Disability
  • Life Insurance
  • Employee Assistance Program

All applicants who are offered a position must be able to successfully complete the company background check and drug screen.

Employee Ratings Outrigger Hospitality Group

  • Based on full-time and part-time employees only, with 61 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Great company Sales Representative

    2021-05-26 18:51:15.687

    Hours, overtime, benefits , people , culture

    Late hours sometimes were extreme