Logo Ortho Rhode Island

Patient Access Agent

About the Employer | www.orthopedicsri.com
Annual Salary

Job Description

The Patient Access Agent is the first point of contact for all OrthoRI patients who are contacting the company by telephone. The Patient Access Center Agent will be responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, including processing referrals, and managing consult requests. Our Patient Access agents focus on delivering a consistent, and exceptional level of service, measured through observation, coaching and feedback.
Essential Functions:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels.
  • Ability to triage patients and accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling.
  • Work and support fellow team members, and peers through positive interactions, as we identify and continue efforts to enhance service excellence.
  • Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling, as well as various insurance portals for verification of insurance, and referral procurement.

Job Type: Full-time

Employee Ratings Ortho Rhode Island

  • Based on full-time and part-time employees only, with 8 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Great place Physician Assistant

    2022-03-16 15:51:57.06

    This is a great place to work

    The pay is not great