MV Transportation has been closely following the Centers for Disease Control (CDC) guidelines for personal protection equipment (PPE), which now includes gloves and hand sanitizer in our divisions. Our Procurement team was able to secure an order for more than a half-million masks and other personal protection equipment, which have been sent to our divisions. MV Transportation as a company remains strong and we will be well-positioned to move forward even during these trying times. The safety and well-being of our employees and the passengers we serve remains our #1 priority!
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. This position must be proficient in the Trapeze reservations and scheduling system and monitoring service using Trapeze. Oversight includes both MV and subcontractor service. The Call Center Manager works closely with MV's management and supervisor teams to confirm service is high quality. Additionally, this position monitors call center service quality of all performance indicators including call hold times. This person also conducts quality assurance reviews of call recordings, and works with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately reflect client services.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.