Logo Keysight Technologies

Customer Service Administrator

About the Employer | www.keysight.com
Annual Salary

Job Description

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.


  • Discipline: Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.


  • Customer service assignments are diverse


  • Tasks involve specialized expertise and knowledge in customer services


  • Problems are often non-standard or one of a kind, requiring new or customized solutions

Job Qualifications

  • Requires Associate degree and/or higher education, specialized training/ certification, or equivalent combination of education and experience.
  • Typically requires a minimum of 6 years relevant experience.
  • Requires a depth of proficiency in a broad range of activities related to job.

Job Function


Shift:


Day Job


Schedule:


Full Time (F)


Travel Required:


None


Duration
(Temp Positions Only):

Not Applicable


Colorado Pay Range: $47,390 -$78,980

US Employees may be eligible for the following benefits:


  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

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Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : Colorado : Colorado Springs

Job ID : 46502

Employee Ratings Keysight Technologies

  • Based on full-time and part-time employees only, with 1552 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Fantastic place to work Integration Engineer

    2022-07-31 16:01:44.08

    Highly team-oriented environment. Positive management engagement.

    Large facility, takes about five minutes to get to the door.