Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

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  Discipline: Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.

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  Customer service assignments are diverse

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  Tasks involve specialized expertise and knowledge in customer services

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  Problems are often non-standard or one of a kind, requiring new or customized solutions

Job Qualifications

• Requires Associate degree and/or higher education, specialized training/ certification, or equivalent combination of education and experience.
• Typically requires a minimum of 6 years relevant experience.
• Requires a depth of proficiency in a broad range of activities related to job.

Job Function

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Duration(Temp Positions Only):