Logo InTouch Credit Union

Operations Specialist II- $20.85 Hourly Las Vegas, NV

About the Employer | www.itcu.org
Annual Salary

Job Description

Description: All offers for employment with InTouch Credit Union are contingent upon the candidate having successfully completed a credit check, pre-employment drug screen and criminal background check.
Welcome to InTouch Credit Union!

Are you looking for an exciting opportunity that will let you develop your financial industry knowledge and enhance your professionalism? Do you enjoy collaborating with a team of dedicated individuals helping to bring the latest technological advancements, service models and essential products to a growing member base? Have you considered a career with an organization that emphasizes the value of every employee with employee-specific paths for growth, paid volunteer hours and other exciting benefits? If so, InTouch Credit Union wants to hear from you!

A Little About Us

If you’re wondering what a credit union is, you’re not alone! A credit union is a financial institution where everyone who deposits money is a “member.” Members get access to the usual selection of savings and deposits, but they also can enjoy higher dividend rates since credit unions are not-for-profit!

InTouch Credit Union (ITCU) currently serves more than 91,000 members across the United States and 20 other countries, through 13 physical locations and a convenient mobile/online service model. We are always looking for innovative ways to deliver outstanding member assistance, whether that’s through concierge-banking in our locations, through video services by way of our new interactive teller machines or in the leadership roles behind the scenes.

We work for our members and for their financial well-being, and we look forward to exceeding their expectations! In addition, we believe in giving back to our communities, and host regular events in the NV region. While you’ll have the chance to participate in these outings, you’ll also be able to take off four, fully paid days during the year to volunteer at an approved charity/organization of your choice! At the end of the day, teamwork is a core value for ITCU.

Our goal for our staff is to provide a work environment that offers team-building, recognition and a sense of belonging in a work place you can contribute to, bolstering your career satisfaction. We operate with an open-door policy, meaning your voice will be heard, and your suggestions will be considered. Our strong team environment supports both employees and our credit union members. We rely on each other, and we build trust through our core values: Trust, Integrity, Excellence, Accountability and Teamwork!

Alright, Enough about Us... Who are We Looking For?

We want to know more about you! We’re looking for the following:

  • Full-Time OPS Specialist II who has experience in a customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.
  • Our ideal candidate will make anywhere between$19.75 - $20.85for this role.
  • Will follow a Monday-Friday (flexibility between 7:30 a.m. - 6:00 p.m.) and rotating Saturdays 9:00 a.m. - 1:00 p.m. work schedule.
What about the Duties & Responsibilities?The OPS Specialist II will assist in the managing of daily workflow and operations of the department and handle complex business issues relating to products such as credit union cards, wire services, bill payment, IRA's, and core system functions and provide the following as part of their responsibilities:
  • Work with department and other Credit Union team members to provide phone, email, and in-branch support for Operations Support department responsibilities, using various systems such as vendor card systems, vendor online function support systems and vendor wire systems.
  • Research and solve external and internal member questions, problems and complaints in a proactive and urgent manner.
EFT function includes but is not limited to:
  • Resolve debit/ATM card, credit card and Turnkey Zelle fraud and other dispute cases by communicating with members, processing chargebacks, completing necessary documentation and tracking progress of cases to completion.
  • Review daily and monthly reports that include Turnkey Zelle profiles/transactions, debit, credit and ATM cards.
  • Process orders and maintenance requests for credit, debit and ATM cards.
  • Process incoming and outgoing wire requests accurately.
  • Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.

ATM function includes but is not limited to:

  • Process ATM cash orders and stamp orders and communicate load amounts to vendors.
  • Complete ATM balancing spreadsheets and research all ATM outages and discrepancies in a timely manner.
  • Research and resolve ATM malfunctions and work with vendor for repairs
IRA function includes but is not limited to:
  • Assist internal and external members with IRA and Health Savings Account questions, issues and processing of forms.

Operations Support function includes but is not limited to:

  • Process stop payments, address changes, overdraft protection, add or modify cross accounts, security ID’s, modify account profile information, etc.
  • Open, modify and close certificates and accounts.
  • Process returned mail, mail deposits, and scanning verification.
  • Place check orders.
  • Complete check and statement copy requests.
  • Process online banking, bill pay, transfer now, Turnkey Zelle reports and research requests.
  • And, of course, “other job-related duties as assigned.” Every job description asks for these, and no one is really sure what these are, exactly. The truth is, at ITCU, there’s really no such thing as “a typical day,” which often gives our staff the opportunity to flex their creative muscles, work with teams they may not usually work with and experience something new.
Wow, that's a lot...But, What Else Makes ITCU Stand Out?

Of course! Aside from our competitive package of health and welfare benefits, not to mention discounted access to company products and services, we also offer:

  • On-hire-date enrollment for medical/RX, dental and vision coverage;
  • Voluntary Short-Term Disability & Long-Term Disability Plans available;
  • Flexible Spending Accounts;
  • 401(k) & Roth contributions (matching contributions of 100% of your contributions that do not exceed 5% of compensation and a zero-vesting schedule!);
  • Tuition reimbursement assistance for continued education through accredited colleges and universities;
  • Financial education accessible at your own pace via digital modules;
  • A special birthday gift to you in the form of a paid day off during your birth month;
  • Employee discounts on computers, dining, movie tickets, cell phone plans;
  • And much more!
Interested? Excellent!We want to hear from you! You can apply today by clicking on the "Apply" button.
The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on race, religion, color, creed, sex, age, genetic disposition, national origin, ancestry, citizenship status, or the use of a verified guide or support animal, disability, pregnancy, childbirth or related medical conditions, veteran status, sexual orientation, gender, gender identity or gender expression (including transgender status), marital status, or membership in any other protected classification or status as defined under applicable federal, state or local law.. Requirements: SKILLS AND ABILITIES REQUIRED


  • High school degree or equivalent. Mortgage Loan Originator (MLO) registration with Nationwide Mortgage.


  • One or more years experience in card/ATM operations, wire processing, and/or two or more years in a financial institution as a teller, Concierge Banking, or other relevant experience.

Required Knowledge:

  • Working knowledge of Microsoft Office.
  • Knowledge of Compliance with Federal Bank Secrecy and Money Laundering rules required.

Other Skills:

  • Must be able to multi task.
  • Must have good cognitive skills.
  • Good listener, must have excellent organizational, writing, communication and telephone skills.
  • Able to operate a 10 key calculator, typewriter, & computer keyboard. Able to make decisions with minimum supervision.
  • Able to work as a team with other departments.

Employee Ratings InTouch Credit Union

  • Based on full-time and part-time employees only, with 72 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.