Logo Homewood Suites By Hilton

Hotel Front Desk Agent

About the Employer | www.hiltonworldwide.com
Annual Salary

Job Description

Hotel Front Desk/ Guest Service Agent

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Guest Service Agent/Front Desk at our Homewood Suites by Hilton Dulles Int'l Airport located at 13460 Sunrise Valley Dr., Herndon, VA 20171. (Room Count: 109 )

Successful Candidate will be able to :

  • Available to work weekdays, weekends, holidays, 3pm-11pm and/or 7am-3pm.
  • Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
  • Hilton Experience Preferred.
  • Must possess excellent public relations skills and warm and friendly attitude

Summary:Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.

Job Duties

  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
  • Coordinates the delivery of guest services by other hotel departments and outside businesses.
  • Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
  • Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
  • Handles check-out procedures swiftly and accurately and assists guests on departure.
  • Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
  • Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
  • Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the departmentā€™s cash register.
  • Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.
  • Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
  • Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
  • Maintains procedures for credit control and handling of financial transactions.
  • Maintains procedures for security of monies, guest security and emergency procedures.
  • Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
  • Performs other assignments as requested.
  • Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.
  • Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
  • Transfers charges and deposits to master accounts.
  • Closes necessary accounts at month end.
  • Prepares final reports of all daily revenue summaries.
  • Posts all room and tax revenues and late charges.
  • Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties)
  • Operates and/or understands in-house computer systems.
  • Maintains positive communication with accounting department.
  • Follows all company policies and procedures as outlined in Policy Manual.
  • Is skilled in and responsible for Life Safety Procedures and equipment.
  • Participates (at some properties) in MOD schedule.
  • Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Job Types: Full-time, Part-time

Pay: $14.00 per hour


  • Employee discount
  • Paid time off


  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability


  • Hotel experience: 1 year (Preferred)

Work Location: One location

Employee Ratings Homewood Suites By Hilton

  • Based on full-time and part-time employees only, with 432 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Hospitality Maintenance Engineer

    2022-08-02 08:03:32.65

    Food at job breakfast and dinner šŸ“ ate for free

    Another of hours especially if big events in town