Customer Service: Emergency Road Service

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Annual Salary

Job Description

External Job Posting Description

Customer Service: Emergency Road Service - Macon, GA

Salary: $16.90 per hour / $34,053 annually

We’re growing here at GEICO, and we want you to grow with us! If you’re the kind of person who likes to help provide solutions and support for people when they need it most, you could be a perfect fit to grow your career with us. We’re looking for Emergency Roadside Service Representativesfor our Macon, GAoffice. When our policyholders experience vehicle issues, you’ll be the one providing support for them with services like locating a locksmith or dispatching a tow truck. Our fully paid and comprehensive training program will set you up for success as an Emergency Roadside Service Representative and any future path that your GEICO career journey may take you on. With our promote-from-within culture, there are plenty of opportunities and career paths for you to explore. If you want to grow together, let’s talk.


At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

  • Premier Medical, Dental and Vision Insurance with no waiting period**
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan with Profit Sharing
  • Tuition Reimbursement
  • Paid Training and Licensures


Salary: $16.90 per hour / $34,053 annually

Qualifications & Skills:

  • Experience providing outstanding customer service by fostering trust and growing customer satisfaction
  • Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
  • Ability to work comfortably and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Solid computer and multi-tasking skills
  • Open to feedback to support your performance and development
  • Eagerness to explore new skills and different career paths
  • Minimum of high school diploma or equivalent

  • Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.

To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. GEICO follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing. Measures may vary by GEICO location.

Employee Ratings GEICO

  • Based on full-time and part-time employees only, with 8204 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Heavy work load Auto Damage Adjuster

    2022-05-17 20:54:09.163

    Nice company who cares about their employees. Lots of room for advancement and opportunity. Good pay but an extremely heavy workload

    Workload is way too heavy. Turnover is high, and training takes long