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New Account Customer Service (Remote)

About the Employer | jobs.discover.com
Annual Salary

Job Description

Discover. A brighter future.

Great News! You are eligible for a cash bonus!

Sign-on Bonus: up to $2K*

And … We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, Arizona, Delaware (and surrounding area).

And … After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

  • Bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed

$500 following 120 days employed

$1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

Job Description

Class Start Date: July 2022
Shift Requirements: We offer both morning, mid and evening shifts. They are listed in Eastern Standard Time . All shifts are Monday - Friday w/weekends

Available shifts range from:
9:00AM - 5:30PM EST (Mornings)
11:00AM - 7:30PM EST(Mid)
12:30PM - 9:00PM EST(Mid)
3:30PM - 12:00AM EST (Evenings)

Starting Wage: $18.00 per hour (Up to $21.60 per hour with night and weekends shift differential.)

What You'll Do

Review and analyze credit applications or credit limit increase requests. Effectively utilize tools and models to identify and detect fraud characteristics in order to mitigate risk to the organization.

How You'll Do It

Requests additional investigation to obtain more information or verification of conflicting information.

Declines applications and sends adverse action letters to the applicants.

Evaluates credit information based upon the ability of the applicant to pay.

Qualifications You'll Need

Bonus Points If You Have

H.S. Diploma or GED

1+ years of experience in Customer Service, or related field

A quiet workspace (no background noises that can hinder customer interactions)

Internet service with a minimum speed of 5mbps

Personal smartphone or a tablet


With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Employee Ratings Discover

  • Based on full-time and part-time employees only, with 3456 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Legal Contractor Contractor

    2022-04-02 22:13:02.503

    Good team and decent hourly wage.

    Lack of exposure to other areas of the organization.