Logo Diede Construction Inc

For Military Veterans (Customer Service Associate)

About the Employer | www.diedeconstruction.com
Annual Salary

Job Description

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.

Customer Service Associate Responsibilities:
Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Customer Service Associate Requirements:
High school diploma, GED, or suitable equivalent.

1+ years of customer service experience, preferably in a related field.

Successful completion of provided training.

Proficient computer skills.

Experience with CRM preferred.

Proficient with MS Office suites.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.

Note: You will have an interview with one of our lead hiring managers, Mr Tyler Jones. The interview will take up to 45 minutes, through telegram messenger app, have it installed on your phone, then add and message the hiring manager searching for this username Desk247

Schedule day/time: Wednesday, July 6th.

8:00am - 8:45am

9:00am - 9:45am

10:00am - 10:45am

11:00am - 11:45am

1:00pm - 1:45pm

Benefits:
401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Location

Employee Ratings Diede Construction Inc

  • Based on full-time and part-time employees only, with 5 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Engineering and Administrative Project Engineering

    2019-11-12 17:12:48.437

    General Contracting and administrative work.

    Multiple subcontractors require loads of scheduling.