Logo Devil's Thumb Ranch

Reservations Agent

About the Employer | www.devilsthumbranch.com
Annual Salary

Job Description

Perks/Privileges of Employment:

  • FT Year-Round employment available
  • 152 hours of Paid Time Off, including Employer Provided Paid Sick Leave
  • Health, Dental & Life Insurances, plus 401k Employer Match of up to $2,000 annually
  • Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
  • Employer-sponsored Softball and Hockey leagues
  • Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops
  • 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments
  • Overtime for hours worked over 40/week
  • 1/2 Price Winter Park Ski Resort Season Pass (available in season)
  • Referral bonus of $250 if we hire someone you refer

"The mountains are calling and I must go..." for more than just a weekend! Join a growing, fast-paced team of hardworking, passionate, and adventurous individuals who strive to improve themselves and the Ranch every day. From multiple food & beverage outlets, to the stables, to the Spa, Devil's Thumb Ranch offers many "spokes" of opportunity to keep the wagon wheel turnin'.

Our mission at Devil’s Thumb Ranch is to offer guests and employees the true, premier Colorado experience. Working here means surrounding yourself with the great outdoors and the rugged individualism the West has always been known for. Living in Grand County offers opportunities to visit Rocky Mountain National Park, Grand Lake, Lake Granby and Winter Park Ski Resort. From epic mountain biking to the growing music scene, it’s a once-in-a-lifetime opportunity to strengthen your skills across a variety of departments in an incredible setting.

By joining the team, you'll benefit from some of the same special experiences that make the Ranch an unsurpassed guest retreat: access to hiking and Nordic ski trails, discounts at all restaurant outlets, and fun, free employee events. Other great perks that come with the gig include: discounts on lodging, activities, retail and spa treatments, along with transitional affordable housing, free shuttle service, and a free meal during each shift.

Devil's Thumb Ranch is the choice Colorado employer that you have been searching for. Join us!


Principal Purpose of Job: To ensure that the Ranch mission is executed by booking lodging reservations for individual and group guests. Answer and transfer phone calls, follow department and Ranch policies and procedures, answer guest questions, mail distribution, maintain guest information, daily reports and night audits, make reservations, be knowledgeable about other departments, be aware of guest and Ranch issues.

Essential Duties and Responsibilities:
Answer all incoming phone calls within 3 rings.
Respond to all Voicemail messages in a timely manner.
Answer emails in a timely manner.
Make/modify/cancel all transient and group reservations as needed.
Charge guests lodging deposits as required by company policy.
Check Waitlist and make calls to fill openings/cancellations.
Make gift cards purchased through phone or online.
Log any maintenance/housekeeping issues into HOTSoS.
Log any guest requests in their reservation.
Charge 3rd party reservations in full on day of arrival.

Other Duties: Perform other jobs/tasks as requested or required by upper Management.

Personal Attributes:Outgoing and friendly, enjoy working with the public and possess excellent communication and organizational skills. Work well alone or with other team members. Professional dress and carry a good attitude. Be flexible to the needs of the department and the Ranch. Ability to work under minimal supervision.

Physical Demands: Able to sit for extended periods of time.

Education/Experience: High School Diploma or GED; prior experience with lodging reservations system preferred.

Special Skills/Equipment:
ResortSuite PMS & Synxis CRS experience preferred
Strong Computer skills
Able to use multi-line phone

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Job Type: Full-time

Pay: $17.00 per hour

Employee Ratings Devil's Thumb Ranch

  • Based on full-time and part-time employees only, with 74 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.


  • Fun Server, Bartender

    2021-09-01 19:14:30.613

    Had a good time, beautiful area

    Nothing comes to mind. It was a great company to work for.