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Manager - Software Engineering - Costco Travel

About the Employer | www.costco.com
Annual Salary

Job Description

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The Manager of Software Engineering for Costco Travel is responsible for defining and executing the development strategy for Costco Travel’s e-Commerce websites, web services platform, and supporting applications. This individual is responsible for ensuring proper policies and procedures are in place to maintain industry leading architecture, design, and development standards for all assigned areas. This position requires extensive knowledge of large, highly available, distributed web development environments with an emphasis on e-Commerce applications. This individual is required to manage personnel, ensuring productivity is maximized, and quality work is delivered. This Manager will be responsible for the continued growth and support of the technological environments, development team’s business knowledge, and the appropriate application of Costco Travel policies.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of theBEST “to work for” companiesin the world, simply apply and let your career be reimagined.


  • INTEGRITY:When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
  • MEMBER SERVICE:Provides and ensures staff provides an exceptional member experience.
  • ADMINISTRATION:Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
  • MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
  • COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
  • SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary.
  • INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
  • COMPLIANCE AND SAFETY:Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
  • Oversees the technical teams that build and develop features and tools for Costco Travel’s domestic and international e-Commerce, call-center, web services, and associated applications.
  • Participates in defining the strategic direction and technology roadmap for Costco Travel’s technology applications.
  • Works with team and peers to define and implement standards and best practices for software development.
  • Works with peers to define, implement, and support the Technology department’s service level agreement.
  • Drives adoption and ensures adherence to our existing software development lifecycle (SDLC).
  • Drives all assigned projects, leveraging the project execution framework.
  • Ensures the maximum quality of Costco Travel’s technology applications.
  • Participates in architecture, design, and code review sessions as a coordinator, owner, reader or observer.
  • Keeps current on new technology and makes recommendations to the development team on future directions.
  • Creates and manages the resource plan for the development department.
  • Drives the execution of small to medium development projects.
  • Maintains and fosters a sense of urgency within the team and the department.
  • This is a full-time management/leadership position (45+ hours per week).


  • Bachelor's degree in Computer Sciences, Engineering, or equivalent work experience.
  • Must have over 3 years’ current experience leading/managing an e-commerce and/or e-business application development team.
  • Development team experience in a Java based environment.
  • Recent commercial experience in Ecommerce, Web Services, and Web application development.
  • Experience in development environments that include some, and or all, of the following: SOAP and/or REST, MS-SQL Server and T-SQL, JDBC or equivalent data-tier frameworks, database design and development, Java EE technologies (Servlet & JSP), SOA.
  • Depth of experience in Agile/Scrum methodologies.
  • Strong leadership and team-building skills.
  • Innovative, creative, and possess a passion for excellence.
  • Strong interpersonal skills; able to work with people at all management levels.
  • Detail oriented and possess strong problem-solving skills.
  • Excellent organizational and planning skills, with experience building strategic and tactical plans.
  • Ability to analyze a situation for potential future problems.
  • Ability to work under pressure and in a crisis situation.
  • Extremely responsive, with a strong sense of urgency.
  • Scheduling flexibility to meet the needs of the business, including ability to support a 24x7x365 environment.
  • HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Required Documents

  • Cover Letter
  • Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.