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RSA Adaptive Authentication Consultant

About the Employer | www.cognizant.com
Annual Salary

Job Description

Resource should have over 5 years of experience in the Information Technology and focused experience in RSA Adaptive Authentication.
Resource should work predominantly in the Production Support along with minor enhancements in various security products on Identity & Access Management (IDM) domain working with various Banking & Healthcare, Insurance & Retail customers

Representative Experience

The Resource should have expertise in:
Incidents Triaging and resolution in Production; Providing RCA in case of SEV1 and SEV2 issues
Maintaining and renewal of Production Certificates
Yearly Enterprise Access Campaign (EAC) and Audit supports
Analyze/Research on Customer issues and concerns and provide resolution.
Application modifications/enhancements
Co-ordination with development teams for application related changes and application KT
Customer profile corrections in Production
Monitoring all the alerts and follow-up with appropriate teams whenever necessary.
Monitoring the scheduled jobs and follow-up with the respective team in failure cases
Proof of Concepts for upcoming Releases/Upgrades.
Yearly Disaster Recovery Tests
RSA SOAP Request and Response validation Testing and Analysis
RSA upgrades and Patching activities

IN SCOPE ACTIVITIES:
L2 ACTIVITIES

  • Resolution of incidents not resolved by L1 team
  • Resolving incidents requiring basic/minor product configuration changes
  • Update and maintain documentation for repeat tasks
  • Elevation to L3 or 3rd party support as required
  • Troubleshooting of failures and incidents
  • Ensuring the availability of the systems
  • Execution of defined tasks per Change and request Management
  • Helping users to create incidents
  • Upgrades and Patches as required
L3 ACTIVITIES
  • Provide expert support with technical and functional issues related to RSA AA.
  • Provide escalated support to L2
  • Resolve complex problems (including assisting with complex interdependent network and IT
environment problems)
  • Coordinate Problem Management investigations
  • Coordinate 3rd Party and vendor problem resolution
  • Perform system engineering changes
  • Update Level 1, 2 Support as problem resolution activities progress through to closure
  • Database Archival/ Purging execution
  • Disaster Recovery Setup as requested by Client DBA
  • Backup implementation per Client standards
  • SOP creation
  • RCA documents for incidents
  • KT handling
  • Daily operation Support
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Aug 02 2020

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

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