Logo Clarion Pointe San Antonio

Hotel Front Desk Agent (Full Time)

About the Employer
Annual Salary

Job Description

Responsibilities:

  • Answer phones, take hotel reservations, manage guest and hotel inquiries, and provide quality guest services as it pertains to checking in/out of hotel guests.
  • Respond to guest inquiries via multiple communication channels, including, but not limited to, emails, online portals, social media, etc.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day, ensure guests are satisfied with accommodations and offer assistance when requested.
  • Manage online reservation and inventory system.
  • Maintain complete knowledge at all times of all hotel features/amenities, including, but not limited to, all room types; all room rates and availabilities; daily house count and expected arrivals/departures; room availability status for any given day; etc.
  • Handle guest accounts properly including posting of charges and collection of payment.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Maintain strict guest security in controlling keys, issuing keys, divulging guest information and maintaining guest confidentiality.
  • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
  • Promptly address guest complaints/issues appropriately, including, but not limited to, engaging maintenance or housekeeping departments for assistance.
  • Communicate and escalate pertinent guest issues to management.
  • Other duties as defined by management.

Requirements:

  • Prior front desk experience preferred (2+ years)
  • Various shifts available: 7am-3pm; 3pm-11pm; 11pm-7am
  • Must be able to read, write and speak English
  • Requires strong organizational skills
  • Computer experience strongly desired
  • Excellent people skills with excellent phone and in-person etiquette
  • Solutions oriented, willing to go above and beyond
  • Motivated by meeting/exceeding customer expectations
  • Be able to lift or move 25 pounds
  • Must be a US Citizen or possess valid work permits

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

  • Health insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

  • customer service: 1 year (Preferred)

Work Location: One location

Employee Ratings Clarion Pointe San Antonio

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    Overall Rating

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    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.