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Sr. Customer Success Engineer

About the Employer | jobs.citrix.com
Annual Salary

Job Description

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Senior Customer Success Engineer

What we are looking for:

In Citrix Curiosity is one of our main core values, we are continuously innovating, learning, and growing!

We are looking for Senior Customer Success Engineers (CSEs) who want to take their skills and knowledge to the next level by working with rapidly evolving products and partnering with some of the largest cloud providers in the world. In this role, you will have the opportunity to put those skills to the test, gaining exposure to a variety of industries including: healthcare, finance, energy, manufacturing, and higher education among others. You’ll be on the leading edge, working with some of our most innovative customers deploying our latest technology while also having the chance to see our solutions pushed to their largest scale working directly to solution with Fortune 100 and Fortune 500 companies across the globe.

Position Overview:

As a Customer Success Engineer, you will connect with customers to understand their business needs. You will then help them map those needs to capabilities across our products and services, maximizing business outcomes. Once this plan for success is established, you will be hands-on helping them onboard and adopt their Citrix Cloud services, accelerating their journey to the cloud. Our Customer Success team is responsible for the successful adoption of all our subscription solutions, including DaaS and App Delivery & Security.

Your primary responsibilities as a Customer Success Engineer will include:

  • Establishing yourself as a trusted advisor to technical stakeholders and leadership at your customers
  • Demonstrating command of technical drivers and ability to speak to core value prop of all Citrix subscription products
  • Working with customers to efficiently onboard services, reducing time to first use and time to value.
  • Delivering value throughout the life of the subscription to customers through the execution of outcome-based micro-engagements
  • Proactively reviewing your book of business with cross-functional teams to identify risk and establish plans to mitigate that risk with minimal oversight
  • Consistently communicating status, next steps, risks, etc. to both internal and external stakeholders
  • Influencing product roadmap through collaboration with Product Management and Engineering teams based on customer feedback
  • Remaining current on the latest tools, principles, and practices within Citrix Cloud, public cloud hyperscaler solutions, and in the industry.
  • Contributing to internal initiatives such as customer-facing collateral creation, webinar presentation, training material development, innovation initiatives, etc.

Job Requirements and Qualifications:

  • Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required.
  • Mid-level knowledge in one or more cloud providers: Azure, AWS, and Google Cloud Platform.
  • Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth, and AzureAD.
  • Desired technical skills include Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, and PKI.
  • Ability to apply a thorough understanding of API security concepts such as OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.
  • Mid-level knowledge of foundational networking concepts including but not limited to the OSI model, DNS, DHCP, Web Proxies, and SSL VPNs. Prior network architecture or engineering roles are strongly preferred.
  • Possess a mid-level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Citrix ADC on-premises, and cloud service product knowledge.
  • Ability to effectively deliver and execute technical projects across multiple simultaneous engagements in a customer-facing capacity.
  • Excellent oral, written skills and presentation skills.
  • An excellent customer service attitude and the ability to interact professionally are required.

Preferred Skills or Certifications:

  • Networking CCNA or CCNP Certifications are a plus.
  • Citrix Virtualization and Networking certifications are a plus.
  • 2-5 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting).
  • Azure, AWS, or Google Cloud Certifications are a plus.

We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

Functional Area:


Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Location

Employee Ratings Citrix

  • Based on full-time and part-time employees only, with 2788 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
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    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • Good company but you have to be a heavy duty road warrior as limited support resources available everywhere when busy Principal Consultant

    2015-01-28 05:59:00.483

    Nice family atmosphere and culture

    Way too much travelling outside of area