Logo Allegiant Travel Company

Customer Care Sales Representative - Full Time

About the Employer | www.allegiantair.com
Annual Salary

Job Description

Summary

This position is primarily responsible for handling incoming calls in a busy call center environment while providing efficient professional customer service. A CSSR responds to telephone inquiries in a prompt courteous manner while creating a memorable experience by anticipating the customer needs with gathering information, identifying travel needs, making changes to existing reservations, and providing consultation on travel related issues in order to determine an appropriate action for customer satisfaction. As business demands, off phone customer service may include written communication such as webchat and/or email correspondence.

Visa Sponsorship Available: No

Minimum Requirements:Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.


Education: High School Diploma/GED

Years of Experience: Minimum six (6) months experience in the customer service field

Preferred Requirements

  • Basic computer skills; type 30 wpm
  • Six Months (6) experience in the customer service field
  • Excellent communication skills both verbal and written
  • Spanish bilingual a plus but not required
  • Must have the availability to work any hours and any days including evenings, weekends, and holidays
  • Prospective team members need to have six months of Customer Service and or Sales experience. Experience in a busy call center or airline/travel environment preferred but not required

Job Duties

  • Assists customers with providing information, making new travel itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans
  • Assists with resolving customer problems and/or complaints that may occur in order to ensure customer satisfaction
  • To maximize revenue by identifying customer travel product needs and offer purchasing options when applicable during the call
  • Ability to maintain the highest level of customer service (85% QA) while demonstrating a friendly and genuine demeanor, ability to listen and to document accordingly
  • Follows process and procedures as established by the business and able to take direction
  • Other duties as assigned such as email or web chat correspondence when approved by management upon determination of skill set requirement

Physical Requirements

The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

COVID-19 Vaccination National Mandate

Allegiant Travel Company is a government contractor and has more than 100 employees. To comply with the Safer Federal Workforce COVID-19 Vaccine Mandate, all team members must be fully vaccinated with an FDA-approved COVID-19 vaccination by December 8, 2021, in order to remain employed by Allegiant Travel company and all related subsidiaries. Proof of vaccination will be required. Requests for medical and religious exemptions will be considered with substantiating documentation.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

Equal Opportunity Employer: Disability/Veteran
For more information, see Allegiant.com/careers

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.

Employee Ratings Allegiant Travel Company

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    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.