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Call Center Agent Reynolds Tobacco Part Time

About the Employer | www.actionlink.com
Annual Salary

Job Description

The Contact Center Agent (CCA) will conduct daily outbound call initiatives to store owners and retail establishments to gather retail data for a specified client. The CCA will advocate for the contracted brand, request virtual pricing audits, and record all information collected into online databases. The CCA will also handle incoming call requests from various retailers and retail personnel. This individual will report to a Contact Center Manager or Contact Center Supervisor depending on geographic location.

Position Duties:

  • Complete assigned daily outbound call lists
  • Review pricing, promotional, and other materials to prepare for calls with retailer personnel
  • Answer inbound calls, voicemails, and emails in a timely manner
  • Record information reviewed/received from calls
  • Record retailer compliance to stated initiatives
  • Communicate to Contact Center Leadership any issues or trends as they are identified
  • Attend client calls as requested

What's in It for You?

  • Remote work-from-home
  • High volume outbound calls covering the state of Texas
  • 20 hours per week, Mondays - Fridays between 8am - 5pm. Give manager your availability, they will build a consistent schedule within the business hours and work week.
  • $15.00 hourly pay plus earn up to $1200 per year bonus pay based on KPIs
  • $40 monthly internet stipend and company-provided equipment
  • Paid Time Off

Position Qualifications:

  • High school diploma or equivalent
  • Outbound call center experience a plus
  • Direct retail experience a plus
  • Excellent verbal and written communication skills
  • Proven time management and organization skills
  • Proficient in Microsoft Office Suite

ActionLink is an Equal Opportunity Employer

Jennifer Pachter

Actionlink Talent Acquisition Recruiter

[email protected]

Employee Ratings ActionLink

  • Based on full-time and part-time employees only, with 300 reviewers

    Overall Rating

    Career Opportunities
    Compensation & Benefits
    Work-life balance
    Senior Management
    Culture & Values
    CEO Approval
    Recommend to a friend

    They do business with integrity and rational thinking. Overall, it's an excellent place to work, with products that are winning in the marketplace.

Reviews

  • excellent Technology Representative

    2020-03-10 09:17:43.167

    Flexible hours, good pay, good work conditions

    A bit more paperwork involved than necessary